Customer Service in Libraries: Best Practices (Best by Charles Harmon,Michael Messina PDF

By Charles Harmon,Michael Messina

In this publication, 9 librarians from around the nation describe their libraries’ top practices during this key quarter. Their contributions diversity from all-encompassing customer support regulations and types any library can either adapt and be pleased with to micro-approaches that emphasize delivering first-class user-focused know-how making plans, photograph publication association with consumers in brain, net 2.0 instruments to attach clients with the library, developing stable carrier supply chains, and making your library excellent for homeschoolers.

As previous Public Library organization President Audra Caplan writes in her advent to this publication, “There is not anything magical approximately supplying first-class customer support; it simply takes definitely the right humans, the ideal philosophy and the eagerness to make it a reality.” If you’ve bought all that, listed below are the easiest practices to make stellar customer support a fact to your library’s users.

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Customer Service in Libraries: Best Practices (Best Practices in Library Services) by Charles Harmon,Michael Messina

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