By Charles Harmon,Michael Messina
As previous Public Library organization President Audra Caplan writes in her advent to this publication, “There is not anything magical approximately supplying first-class customer support; it simply takes definitely the right humans, the ideal philosophy and the eagerness to make it a reality.” If you’ve bought all that, listed below are the easiest practices to make stellar customer support a fact to your library’s users.
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Extra resources for Customer Service in Libraries: Best Practices (Best Practices in Library Services)
Customer Service in Libraries: Best Practices (Best Practices in Library Services) by Charles Harmon,Michael Messina